Privacy Policy

1. Who we are

Bespoke Furniture Group ("we", "us", "our") is the data controller for personal data collected through this website and during our work with you.

• Trading name: Bespoke Furniture Group
• Location: Newcastle upon Tyne, Tyne and Wear, United Kingdom
• Phone: 07808 071813
• Email: gfk0403@gmail.com

2. What personal data we collect

We only collect personal data you give us directly, including:

• Name, phone number, email address, and postcode submitted via our contact form
• Information about your project, room, or property that you choose to share
• Records of correspondence (emails, calls, messages)
• Quote details, invoicing information, and payment records once you become a customer

We also collect limited technical data automatically when you visit the site (IP address, browser type, pages viewed) for security and analytics. See "Cookies" below.

3. Why we use your data and our lawful basis

4. How long we keep it

Enquiry data is kept for up to 24 months. Customer project records, contracts and invoices are retained for at least 6 years to meet HMRC and contractual obligations.

5. Who we share it with

We do not sell your data. We share it only with trusted service providers who help us run the business, including:

• Email and CRM platforms used to manage enquiries
• Accountants and HMRC for tax and compliance
• Suppliers, only where necessary to deliver your project (e.g. a worktop fabricator)

All third parties act as processors under written agreements and only handle data on our instructions.

6. Cookies

This website uses a small number of cookies and similar technologies:

• Strictly necessary cookies — required for the site to function and for security.
• Analytics cookies — used to understand how visitors use the site so we can improve it. Anonymised where possible.

You can disable cookies in your browser settings. Doing so may affect site functionality.

7. Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, email gfk0403@gmail.com. We'll respond within one calendar month.

8. Complaints

If you're unhappy with how we've handled your data, please contact us first so we can put it right. If you remain dissatisfied, you have the right to complain to the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113 · ico.org.uk

9. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised.